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econsult

Patient Notice

Dear Patients

On Monday 25th May 2020, both Slade Green and Colyers Lane Medical centres are closed due to Bank Holiday therefore if you do need any medical assistance during this time, please contact NHS 111 who will be able to assist you.

Our phone lines re-open on Tuesday 26th May 2020 from 8am for telephone consultations.

Isolation Help Bexley (IHB) are a group of volunteers in the London Borough of Bexley.  We seek to ensure that elderly and vulnerable members of our community know that they will always have a lifeline in this time of crisis.  Put simply, our ethos is that we are committed to ensuring that "NOBODY" self isolating in Bexley feels isolated.

If you need help due to self-isolation, please call or email.

Phone: 0333 050 9227 / 07783820492.

Email: help@isolationhelpbexley.com

facebook.com/IsolationHelpBexley.

You can also complete a Request Help form on the website www.isolationhelpbexley.com

If you would like to volunteer, please fill out the volunteer registration at www.isolationhelpbexley.com.

Coronavirus (Covid-19) Update

Please use this valuable link if you wish to get the latest information relating to the COVID-19 virus.

https://www.bexley.gov.uk/services/public-health/coronavirus-information-and-support

Also, there is a phone number for you to call Bexley Coronavirus helpline 020 3045 5398

As always, our team at Slade Green are trying our best to provide our patients with the best possible service so please call us on 01322 334844 if we can help.

Important Statement to our Patients

PLEASE NOTE THAT THE DOCTORS WILL NOT PROVIDE ANY SICK NOTES, ISOLATION NOTICES OR LETTERS STATING THAT YOU ARE UNABLE TO WORK.  YOU CAN JOIN THE NHS 111 ONLINE SERVICE OR CLICK THE E-CONSULT RED BUTTON ABOVE FOR ANY OF THESE FORMS, YOU DO NOT NEED A TELEPHONE CONSULTATION WITH THE DOCTOR.

During this time of worry and anxiety, we are calling all our "high risk" patients every week.  This is a big task for us however we just need to know if you have any concerns or worries about your health so please be polite when we call........we are just making sure your OK because we care about our community. - Thank you.

We are only allowing telephone consultations at the moment.  There will be no face to face appointments until further notice.

When a doctor/nurse calls you back, they will triage you over the phone and direct you further.

Please only ask for a telephone consultation if its really necessary, any other non-urgent appointments can wait until we are back to some kind of normality.  

ONLY COME INTO THE SURGERY IF YOU HAVE BEEN INVITED BY THE DOCTOR FOLLOWING A TELEPHONE CONSULTATION.

If any member of your household has a cough, fever or any other symptoms of the virus, you will need to self isolate for 14 days.

If you are at all worried and do show signs of the virus, you can log onto NHS online or call NHS on 111.

Repeat prescriptions can be requested via email Sladegreen.medicalcentre@nhs.net or posted through our letter box and will still require approx 48 working hours turnaround however due to the current conditions, this may take a little longer.

Wells Pharmacy are open and still prescribing however they are shut each day for a catch up, please see their website for opening/closing times. Please allow at least 2 hours between handing in your prescription and collecting it, you must understand that they are extremely busy at this current time.

You can also come to the practice door and ring on the buzzer if you are collecting a prescription.

Message from the Practice Manager - April 2020

I wanted to thank our patients for their co-operation during this really difficult time.  I know its hard and you have respected the fact that we are also under tremendous pressure.

The receptionists have been asked to triage patients over the phone so they need to ask questions, this is to safeguard themselves as well as other patients so please remember to respect our team who are doing a wonderful job just being at the end of the phone every day.

We are doing our very best to provide our community with as much support as possible.  You can contact us on 01322 334884 if you are concerned and we will do our very best to assist you.

Once again, your honesty and co-operation is really appreciated in this instance. Stay safe - Alexandra Toal

CCG Guidance - ON-LINE APPOINTMENT BOOKING HAS BEEN SUSPENDED.

A strict hand washing routine is paramount.

************************

Some Good News............You spoke and we listened.  Slade Green Medical Centre can now offer patients evening appointments on selected days for you too see a Nurse.   Please call 01322 334884 for your appointment.

Please remember that if you would like a chaparone to accompany you into your consultation, all our reception team are qualified to do so.  Please ask at reception.

Important Notice:

We have introduced a new efficient way providing follow up for patients after blood tests or scans or any hospital investigations.

Patient will be required to book a telephone consultation after their hospital investigations with the GP who requested it to maintain continuity of care with the doctor and prompt results.

On average blood results can take 10 days to 2 weeks, hospital scan results can take 2-4 weeks. Patients can book these telephone consultations after their blood test or scans.

Our reception staff will also be able to call you and book these appointments, please make sure we have your up to date contact numbers. You could do this via our online services or to visit the surgery to amend this.

Privacy Notice: GDPR

Data Protection - How we use your information


Welcome to Slade Green & Colyers Lane Medical Centres

This website was set up for your help and guidance.  The details may be subject to change from time to time, so please check with the reception staff who will be happy to assist you.

We currently employ 7 Receptionists which includes a Head Receptionist, who will try in every way to help you. In addition, we also have a dedicated Prescription clerk to help with our repeat prescriptions.  Our current turnaround time for repeat prescriptions is 48 working hours so please make sure you make allowances for this.

Our Receptionists are trying to do a difficult and demanding job, often working under extreme pressure. Please remember the Receptionists carry out their duties, as instructed by the Doctors, with the intention of making the Practice run safely and smoothly.

Therefore, if you feel that you are being asked too many questions or kept waiting, this is unintentional. Please try to help by giving the Receptionist the necessary information as she/he needs to try and judge the urgency of the request and whether you need to see the GP, Nurse or Healthcare Assistant. 

Out of Hours Service Telephone 111

To speak to a doctor when the surgery is closed, please dial: 111. The person who answers your call will direct you to the services that can help you best. Remember, A&E services should only be used in critical or life-threatening situations. There are also Urgent Care Centres at Queen Mary’s Hospital, which is open 24 hours, 7 days a week and at Erith Hospital, which is open from 8am to 10pm, 7 days a week.

(Site updated 19/05/2020)
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